Guidelines for Exchanges and Order Reversals
Initiating Your Request
We want you to be completely satisfied with every apparel or footwear item you purchase from our store. If for any reason your order does not meet your expectations, we provide a straightforward process to facilitate a resolution. Customers in Ireland may request a return or exchange within a designated timeframe from the moment the shipment is received. Please ensure that all items remain in their original, unused condition, complete with all tags and packaging intact, to be eligible for processing.
Completing the Process
Once your returned merchandise is received and inspected by our warehouse team, we will promptly review the status of your request. If the items meet our quality standards, we will proceed with the requested exchange or initiate a reversal of the transaction to your original payment method. We strive to make this process as efficient and stress-free as possible, ensuring that your shopping journey with us remains a positive one despite any initial product concerns.